Our After-Sales Service, run by experts such as Gaëlle Le Foll and Patrick Bodivit, is designed to guarantee our customers responsiveness and peace of mind. With over 25 years' experience in the industrial packaging sector, ETPACK's after-sales service has established itself as a benchmark for technical assistance and preventive maintenance.
Our approach is based on an in-depth understanding of modern industrial issues: in an environment where production must be constantly optimised, equipment reliability is becoming a strategic factor in competitiveness. Our technicians, trained in the latest technologies and certified on our entire range of machines, intervene with precision and efficiency to minimise the impact of technical incidents on your business.
Meet Patrick Bodivit, ETPACK after-sales expert
Patrick Bodivit has been working in ETPACK's customer service department for over 7 years. He has a wealth of experience in the field of packaging machines, having been a fitter in the ETPACK workshop for 16 years. This experience gives him a highly technical view of our machines and enables him to provide the best possible response to our customers' requirements.
Over the years, Patrick has accompanied the technological development of ETPACK machines, playing an active role in the continuous improvement of maintenance procedures and in the training of new technicians. Her in-depth knowledge of the equipment, combined with her experience in the field, makes her an ideal contact for customers faced with critical situations.
Gaëlle Le Foll supports her on the sales side, ensuring that their roles complement each other, enabling them to respond effectively and quickly to customer requests. With more than 15 years' experience in after-sales, she has solid expertise and in-depth knowledge of customer service issues.
Personalised support
The ETPACK after-sales team maintains regular contact with customers to ensure that the solutions implemented fully meet their expectations and to anticipate any future needs.
A structured after-sales service to limit downtime
The strength of ETPACK's after-sales service lies in its methodical organisation, designed to optimise each stage of the assistance process. This structure guarantees an appropriate response to every situation, from minor incidents to critical breakdowns.
Rapid remote or on-site intervention
Reaction time to a breakdown is crucial. That's why ETPACK has set up a multi-level technical support system:
- Immediate telephone assistance A team of expert technicians is available to diagnose problems remotely and guide operators to a rapid resolution where possible.
- Remote maintenance support : For connected equipment, our engineers can access the control systems remotely to carry out precise diagnostics and, in many cases, resolve problems without having to travel to the site.
Precise diagnosis to target the fault
The effectiveness of an intervention depends above all on the accuracy of the diagnosis. ETPACK's after-sales technicians are equipped with the latest diagnostic tools and follow rigorous protocols to pinpoint the exact cause of malfunctions.
This methodical approach avoids unnecessary intervention and allows us to target defective components precisely. The result: faster, more efficient and more cost-effective repairs for the customer.
Preventive maintenance, a major asset
In addition to troubleshooting, ETPACK has developed expertise in preventive maintenance. This proactive approach, based on anticipating potential failures, is a cornerstone of our service philosophy.
In an industrial environment where continuity of production has become a major strategic issue, ETPACK After-Sales Service has established itself as an essential partner for companies seeking to optimise the availability of their packaging equipment.
By choosing ETPACK after-sales service, you are opting for a long-term technical partnership, in which each intervention is part of a continuous improvement and optimisation of your production tool.
Contact our after-sales team today and discover the reliable, responsive support that will make all the difference to your industrial maintenance strategy.
