Customer service

The customer service, much more than just after-sales service!

For the Emballage Technologies Group, service is a commitment at all times. Our customers are at the heart of a quality approach implemented in all three entities to ensure the safety and longevity of their equipment.
Our technical experts ensure the installation, commissioning, and training of your teams… and are at your disposal to support you in the personalized monitoring of your production tools.
The areas of intervention of the customer service are numerous, providing tailor-made solutions:

  • Qualified, committed, and responsive teams of professionals to minimize your downtime.
  • Personalized advice.
  • Direct assistance to correct and provide a prompt solution.
  • Remote takeover on machines with virtual support.
  • Technical interventions.
  • Maintenance contracts and annual programs.
  • Retrofit and machine modification.
  • Upgrading, training, and skill development of your teams.
  • Spare parts warehouse with over 7,000 references in stock.